FULL TIME/ PART TIME - Call Centre Assistant (NANDO’S CHICKENLAND MALAYSIA SDN. BHD)

Student Job
Valid until 31st December 2016

FULL TIME/ PART TIME - Call Centre Assistant (NANDO’S CHICKENLAND MALAYSIA SDN. BHD)

Process order request by customers using our delivery order, takeaway and catering services. Achieve great customer satisfaction by ensuring customers’ request or queries via in-bound are being addressed in an appropriate and timely manner.

 

"Nando’s fires me up and helps me be the best I can be!"

 

Duties & Responsibilities:

  • Process all phone and online order requests in timely order
  • Suggestive and upselling products to increase sales
  • Liaise with Operations Team to address order related issues
  • Initiates required action for response to customer service requests for order changes and communicates changes to the appropriate personnel / departments
  • Provide assistance to the customers who call in for Nando’s Loyalty Program
  • Provide assistance to all general queries, and escalate queries to next level when required
  • Contact customers via phone when required, for specific campaigns, sales initiatives or data updating process

 

Job Requirements:

  • Customer oriented with excellent interpersonal and problem solving skills
  • Experience in Customer Service or Call Centre environment is an added advantage
  • Able to speak and write in English and Bahasa Malaysia
  • Computer literate and proficient in Microsoft Office Applications (Word & Excel)
  • For Full Time position, required to work on shift (between 10.00am – 11.00pm on 8 hours rotation), weekends and public holidays
  • Students, housewives, retirees are encourage to apply, flexible hours can be arranged for Part Time position