Nowadays, phones are advertising the water resistance ability of their products to the market as it's one of the most common issues for users to spill water on their phones. Apple's latest iPhone 12 series has been advertised with an IP68 water resistance rating which is supposed to handle depths up to 6 meters for up to 30 minutes.
According to Apple’s support page, liquid damage on the iPhone is not covered by their standard warranty.
Due to this, L’Autorità Garante della Concorrenza e del Mercato (AGCM), Italy’s antitrust regulatory body, has imposed a fine of EUR 10 million (RM48.7 million) on Apple. The reason behind this is due to two reasons behind “unfair commercial practices”.
The first issue falls under Apple stating the iPhone 8 till iPhone 11 were advertised for being water resistant. The Italian authorities stated that Apple did not clarify the ratings as it was only done in specific conditions. The tests done in labs were only done with pure water instead of different types of liquids we find all around us.
AGCM also referred to the disclaimer Apple’s warranty coverage on water damage. As it is not covered and coupled with the “emphatic” advertising of water resistance constitutes as an attempt to "deceive customers”.
If your iPhone has been sent for warranty claims, technicians will normally check for an internal indicator which tells if water has entered the phone. If found true, Apple will deny the warranty coverage and replacements hence the multi-million ringgit fine.
To our readers, what do you think of this? Share your thoughts with us and if Apple should be more transparent to their customers.